ec44 Terms and Conditions

01 General Terms

ec44 is an online gaming platform that provides various entertainment services for players in Bangladesh, including slot games, live casino, fishing games, and sports betting. These terms form a legally binding agreement between us and you.

In this document, "we", "us", or "platform" refers to ec44 and its operators. "You", "user", or "player" refers to any person who has registered on the ec44 platform or is using its services.

1.1 Scope of Services

ec44 provides the following services:

• Casino games including slot games and fishing games
• Live dealer casino table games
• Betting services on cricket and other sports
• Promotional bonuses and VIP loyalty program

1.2 Precedence of Terms

Where a conflict arises between these general terms and the specific terms of any particular promotion or game, the specific terms will apply, unless otherwise explicitly stated.

02 Eligibility and Registration

To create an account on ec44 and use its services, you must meet the following eligibility requirements:

• You must be at least 21 years of age
• You are creating the account with your own knowledge and consent
• All information you provide must be true, accurate, and complete
• You are not located in a jurisdiction where online gaming is completely prohibited
• You have not previously had an account banned on ec44

2.1 Registration Process

You must provide accurate personal information at the time of account registration. Only one account per person is permitted. Creating multiple accounts may result in all accounts being cancelled and associated balances being forfeited.

2.2 Identity Verification (KYC)

We reserve the right to verify identity at any time at our discretion. You may be asked to submit a government-issued identity document and proof of address before a withdrawal request is processed. Withdrawals may be delayed if verification is not completed.

03 Account Management

You are solely responsible for the security of your ec44 account and all activities carried out through it. It is your obligation to keep your login details confidential.

3.1 Password and Security

• Use a strong and unique password
• Do not share your password with anyone
• If you suspect unauthorised access, notify our support team immediately
• It is advisable to change your password at regular intervals

3.2 Updating Account Information

If any of your personal details change (name, address, mobile number), please contact our support team immediately and update the information. ec44 will not be responsible for service disruptions or withdrawal issues arising from incorrect information.

04 Deposits and Withdrawals

ec44 provides deposit and withdrawal facilities through the most popular mobile banking methods in Bangladesh.

4.1 Supported Payment Methods

The following payment methods are currently supported on ec44: bKash, Nagad, Rocket, and Upay.

4.2 Deposit Terms

• Minimum deposit amount: ৳500 (for each method)
• Deposits must be made only from a payment account registered in your own name
• Deposits from third-party accounts will not be accepted and may be forfeited
• After a successful deposit, your account balance is generally updated instantly

4.3 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000
• Withdrawals are generally completed within 1 hour
• Withdrawals will only be processed using the same method used for the deposit
• Withdrawals may be delayed if the wagering requirements of any active bonus have not been met
• Large withdrawals may require additional verification if identity verification (KYC) has not been completed

05 Bonuses and Promotions

ec44 offers various bonuses and promotional offers for its players. Each bonus has its own specific terms and conditions.

5.1 Welcome Bonus

New members can receive up to a 200% welcome bonus of ৳15,000 on their first deposit. A 15x wagering requirement must be met to use this bonus.

5.2 General Bonus Terms

• Bonus funds are not withdrawable as cash until the wagering requirements have been met
• Wagering must be completed within the specified time limit after claiming a bonus
• A player may not claim the same promotion more than once
• Bonuses may only be used on eligible games; some games may be excluded from wagering
• ec44 reserves the right to withdraw a bonus without giving any reason

5.3 VIP Cashback Program

ec44's special VIP program has four tiers:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

Cashback rates and the conditions for VIP tiers may change at ec44's discretion. Cashback funds are credited to eligible accounts at a set time each week.

06 Gameplay and Betting Rules

All games on ec44 are operated using technology from certified software providers. Game outcomes are determined by a verified random number generator (RNG), which ensures fairness.

6.1 Fair Play Guarantee

All our games follow fair play principles. We ensure game fairness through independent audits. Players can review their betting history at any time.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed in the game interface. ec44 reserves the right to set or modify betting limits for specific players.

6.3 Technical Issues

If a disconnection or technical issue occurs during a game, the game result will be determined according to the server's record. If a game remains incomplete due to a technical error, the amount bet may be refunded.

07 Prohibited Activities

The following activities are strictly prohibited on the ec44 platform and may result in account cancellation and forfeiture of all balances:

• Manipulating the game system using fraudulent methods or software
• Creating multiple accounts to obtain bonus benefits
• Using third-party payment accounts
• Game collusion or improper coordination with other players
• Using the platform for money laundering purposes
• Using automated bots or any other automation tools
• Attempting to interfere with the platform's security systems
• Creating or managing an account by providing false information

08 Responsible Gaming

ec44 is deeply committed to the mental and financial wellbeing of its players. We believe gaming should be an entertainment activity, not a source of addiction.

8.1 Setting Self-Limits

Players may request the following limits through our support team:

• Daily, weekly, or monthly deposit limits
• Loss limit
• Session time limit
• Account break for a specified period (cooling-off period)

8.2 Self-Exclusion

If you feel that gaming is becoming problematic for you, you can contact us to request a permanent or temporary self-exclusion. We respect this decision.

For more information and support, visit our Responsible Gaming page.

09 Privacy and Data Protection

Protecting your personal information is ec44's highest priority. We use the information you provide solely for delivering services, verifying identity, and meeting legal obligations.

9.1 Data Collection & Use

• Personal information provided at the time of registration
• Financial transaction information
• Platform usage data and gaming history
• Support communication information

We never sell your personal information to third parties. Information may be shared with authorities upon request in cases of legal obligation.

To learn more, please read our Privacy Policy page.

10 Limitation of Liability

To the extent permitted by applicable law, ec44 bears no liability for the following:

• Service interruptions or disruptions caused by internet connectivity issues
• Losses caused by third-party technical failures
• Financial losses arising from a player's own gaming decisions
• Losses resulting from improper use or sharing of account credentials

10.1 Service Availability

ec44 strives to provide uninterrupted service; however, the service may temporarily be unavailable due to maintenance, upgrades, or unforeseen technical issues. ec44 will not be held responsible for such temporary interruptions.

11 Account Suspension & Closure

ec44 reserves the right to suspend or permanently close an account under the following circumstances:

• In the event of a breach of any provision of these terms and conditions
• If evidence of involvement in fraudulent activity is found
• If suspicious money laundering activity is detected
• Upon the direction of legal authorities
• In the case of accounts that have been inactive for an extended period

11.1 Voluntary Account Closure

Any player may request to close their account at any time. However, it is advisable to review the wagering requirements of all active bonuses before closing the account. The opportunity to withdraw any available balance will be provided before closure.

12 Changes to Terms

ec44 reserves the right to modify these rules and terms and conditions at any time. For significant changes, we will endeavor to publish a notice on the website. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

12.1 Dispute Resolution

In the event of any dispute between ec44 and a player, an amicable resolution will be attempted first. Our customer service team will review any complaint and endeavor to reach a fair resolution. For any disputes, please contact us via our 24/7 live chat or at [email protected].

12.2 Entire Agreement

These terms and conditions, the Privacy Policy, and the Responsible Gaming Policy together constitute the entire agreement between ec44 and the player, and supersede all prior oral or written understandings.